At South Morang Printing, we take pride in delivering high-quality printing services. As most of our products are custom-made, our return and refund policy is outlined below.

1. Custom Printed Products

All print jobs are custom-produced according to customer specifications.
For this reason:

• ❌ We do not offer refunds for change of mind.

• ❌ We do not offer refunds once artwork has been approved and printing has commenced.

• ❌ We are not responsible for errors in artwork that were approved by the customer (including spelling, grammar, layout, colours, or sizing).

2. Damaged, Faulty or Incorrect Orders

If your order is:

• Damaged during production

• Printed incorrectly (different from approved proof)

• Defective due to production error

Please contact us within 3 business days of receiving your order.

You must provide:

• Order number/invoice

• Clear photos of the issue

• Description of the problem

After assessment, we will:

• Reprint the job at no additional cost, OR

• Offer a partial/full refund where appropriate

3. Colour Variations

Please note:

• Slight colour variations may occur between screen previews and printed products.

• Minor trimming shifts (1–2mm) are industry standard and not considered defects.

4. Order Cancellations

• Orders can only be cancelled before artwork approval and before printing has started.

• If design work has already been completed, design fees may still apply.

5. Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days.

6. Contact Us

South Morang Printing
📍 South Morang, VIC 3752
📞 0430 293 786
📧 info@southmorangprinting.com.au

We are committed to resolving any issues quickly and fairly.